I just wanted to drop you a line and let you know that Madonna did a great job on following up with my request. In fact, I had forgotten about some forms which I needed to sign, and she called to remind me. Otherwise, I'm not sure when I would have remembered. Thank you, Madonna.
I would like to express my total satisfaction with Monique! She is very helpful and professional and always goes above and beyond. Also, it was very nice that she remembered my name and information without asking me the same questions over and over. You are very lucky to employ such a great professional like Monique!
I recently contacted Brightway regarding the cancellation of an insurance policy I had purchased in August. Kimberly was most helpful and pleasant. She was very professional in her approach and followed up every time I asked a question. She returned calls promptly and followed the matter to its conclusion. Kimberly personifies the best of customer service and she is to be commended. Thanks for having such knowledgeable, pleasant and thorough people on your staff to help those in need.
I spoke with Kimberly today about some help I needed on my Auto insurance policy. I was impressed how Kimberly went the extra mile to help me out before I even asked. I was very pleased and would like to praise her for her great job performance. Please pass it along.
Please be advised that the customer service from Madonna is fantastic! Her responses are timely; she is an extreme professional and is a great asset to Brightway Insurance. She definitely eased my mind and took care of our situation. Thank you!.
I wanted to let you know that recently I had to initiate a number of changes and revisions to my home policy. Through this entire process, Marianne has been extremely helpful.. In addition to having a great personality, she did the one thing customers most appreciate - she kept me informed! It was a pleasure working with Marianne and I will not hesitate to recommend Brightway to my associates
I want to let you know that Kristina is always very helpful and polite, and I am very thankful she consistently delivers in a timely manner. Thanks Kristina!
I just wanted to say that Torri is extremely helpful in keeping me straight on my insurance. That is not an easy task either! She is very pleasant and always on top of things. Thank you!
I just want to say that Clayton was very friendly and helpful on our call.
He went above and beyond, answering questions about my flood insurance when I originally called with a questions about my auto insurance. His follow-up email later in the day was icing on the cake!
I wanted to let you know how helpful Cindra has been, over the last few days. I have recently moved to Florida, my dream move, but had decided maybe it wasn't the dream I had hoped. Though, I count myself very lucky, I have had my share of bad luck lately. Without going into detail, I was very pleased with the assistance Ms. Bell provided, going above and beyond all other agents, as well as other insurance companies. She spoke professionally, but genuinely seemed concerned for me and my situation. I can't express my gratitude enough. It seemed she was the one person, who exhausted all avenues while trying to get answers I had not previously had. She is a true asset to your company, and to the insurance profession. She gives me hope that there are still a few really great agents to be found.
Matt is a true professional and managed to handle a difficult problem with ease. He took the extra steps to follow up and make sure all was well. Thanks and pat Matt on the back for us. -- Well Done.
-Randy and Linda